Privacy Policy

Effective Date: 31 July 2025
Last Updated: 31 July 2025

1. About This Privacy Policy

LBH Partners Pty Ltd ( "LBH Partners", "we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at lbhpartners.com or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, business address
  • Professional Information: Job title, company name, industry sector
  • Communication Records: Records of our correspondence and interactions
  • Website Usage: IP address, browser type, pages visited, time spent on site (collected automatically)

2.2 How We Collect Information

We collect personal information through:

  • Direct Collection: When you contact us, request information, or engage our services
  • Website Interactions: Through contact forms, newsletter subscriptions, or consultation requests
  • Business Communications: During meetings, phone calls, or email correspondence
  • Third Parties: From publicly available sources or business referrals (with appropriate consent)

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide technology advisory, AI implementation, and digital innovation services
  • Communication: To respond to enquiries, provide updates, and maintain business relationships
  • Business Operations: To manage client relationships, process invoices, and maintain records
  • Legal Compliance: To meet our obligations under Australian law and professional standards
  • Marketing: To send relevant industry insights and service updates (with your consent)

4. Information Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party providers who assist with our business operations (under strict confidentiality agreements)
  • Professional Advisers: Lawyers, accountants, or other professional advisers as necessary
  • Legal Requirements: When required by law, court order, or regulatory authority
  • Business Partners: With your consent, when collaborating on projects or referrals

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure Systems: Industry-standard encryption and security protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Staff Training: Regular privacy and security training for our team
  • Regular Reviews: Ongoing assessment and improvement of our security measures

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Meet our legal and regulatory obligations
  • Resolve disputes and enforce our agreements

Generally, we retain client information for 7 years after the completion of services, in accordance with Australian business record-keeping requirements.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Complaint: Lodge a complaint about our handling of your personal information

8. Cookies and Website Analytics

Our website uses minimal technical cookies necessary for basic functionality. We do not use tracking cookies or third-party analytics that collect personal information without your consent.

9. International Data Transfers

We primarily store and process personal information within Australia. If we transfer information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, by other means of communication.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

LBH Partners Pty Ltd
Level 1, 54 Foveaux Street
Surry Hills NSW 2010
Australia

Email: privacy@lbhpartners.com
Phone: +61 2 9188 0839

12. Privacy Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or Australian privacy law, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992